Frequently Asked Questions

You can create an account by downloading the Ringo Africa mobile app or signing up on the web. You'll need to provide your phone number and verify it with an OTP code.

Go to your Profile section, tap or click edit, and update your information. You can change your name, profile picture, bio, and other details.

Go to Settings > Delete Account. You'll need to confirm your decision. Account deletion is permanent and cannot be undone.

Go to Settings > Privacy to manage who can see your posts, location, and contact information. You can also control notification preferences here.

SOS alerts notify your designated emergency contacts and nearby community members when you need help. Your location is shared via SMS with your emergency contacts. Important: SOS alerts do NOT directly contact official emergency services (112, etc.). You must call emergency services directly for immediate professional assistance.

Go to Settings > Emergency Contacts and add phone numbers of people you want to notify in an emergency. These contacts will receive SMS alerts with your location when you use SOS features.

SOS alerts are for immediate emergencies requiring urgent help. Quick Alerts are for reporting safety concerns, suspicious activity, or community safety issues. Both notify your contacts and community members, but do NOT contact law enforcement directly.

No. Ringo Africa does NOT have partnerships with law enforcement agencies. Safety alerts and reports are shared with community members and your emergency contacts only. You must contact law enforcement directly (112 in Nigeria) to report crimes.

When you use safety features, your location coordinates are shared with your emergency contacts via SMS and with nearby community members through the app. Location is only shared when you actively use these features.

A Zone is a space inside a Community where people in the same area come together to interact — posts, discussions, and local coordination.

Open a Community you belong to, go to Zones, and join a public Zone or request to join a private one.

Go to the Marketplace section, create a listing, and fill in the details of your item including photos, price, description, and location.

Open a listing and use Marketplace messages to contact the seller. Keep conversations in Ringo when you can for a safer record.

Contact us at support@ringo.africa or visit our Support page to request deletion of stored location data. We'll process your request within 30 days.